Frequently Asked Questions

Our MOQ varies by product type:

• 3D Printed Toys (Dragons, Animals): 100 pieces per design/color
• Dragon Eggs: 50 pieces per set
• Fidget Toys: 200 pieces per design
• AI Storytelling Robots: 10 pieces
• 3D Printing Filament: 10 spools per type

For smaller trial orders, please contact us to discuss possibilities.

We offer competitive factory-direct pricing:

• Articulated Dragons: $0.30 - $7.00 (depending on size: 15-88cm)
• Dragon Eggs: $0.40 - $2.00 per set
• Fidget Toys: $0.10 - $1.00 each
• AI Robots: $10.00 - $65.00 each
• Mini Animals: $0.08 - $0.50 each
• Filament: $12 - $25 per kg

Prices vary based on quantity, customization, and order complexity. Contact us for a detailed quote.

Yes, we can provide samples for quality evaluation. Sample costs are typically:

• Sample price + shipping cost
• Sample cost can be deducted from your first bulk order (orders over $1,000)
• Production time: 3-5 days

Contact us to request samples of specific products.

Absolutely! We offer tiered pricing based on order volume:

• $5,000+: 5% discount
• $10,000+: 10% discount
• $25,000+: 15% discount + priority production
• $50,000+: Contact us for special pricing

Long-term partnership discounts are also available for regular customers.

We ship to 50+ countries worldwide, including:

• North America: USA, Canada, Mexico
• Europe: UK, Germany, France, Spain, Italy, Netherlands, Poland
• Asia: Japan, South Korea, Singapore, Malaysia, Thailand
• Oceania: Australia, New Zealand
• Others: We can ship to most countries with reliable courier services

Contact us if your country is not listed.

Shipping costs depend on weight, volume, and destination. Estimated delivery times:

• Express (DHL/FedEx/UPS): 3-7 days - $50-200 for typical orders
• Air Freight: 7-15 days - Best for orders 50-200kg
• Sea Freight: 25-40 days - Most economical for large orders (200kg+)

We'll provide exact shipping quotes with your order confirmation. Free shipping may be available for orders over $5,000.

Production time varies by order size and complexity:

• Small orders (100-500 pcs): 5-7 days
• Medium orders (500-2,000 pcs): 10-15 days
• Large orders (2,000-10,000 pcs): 15-25 days
• Custom designs: Add 3-5 days for setup

With 5,000+ printers and 50,000+ daily capacity, we can accommodate rush orders. Contact us for urgent requirements.

Yes, we provide full tracking for all shipments:

• Tracking number sent within 24 hours of shipment
• Real-time updates via courier website
• Proactive notification if any delivery issues arise

We accept multiple payment methods for your convenience:

• Bank Transfer (T/T): Most common for wholesale orders
• PayPal: For orders under $5,000 (3.5% fee applies)
• Western Union: For urgent small orders
• Alibaba Trade Assurance: Secure payment with buyer protection
• Letter of Credit (L/C): For large orders over $30,000

Standard payment terms:

• New customers: 30% deposit, 70% before shipment
• Regular customers: 30% deposit, 70% against copy of B/L
• Long-term partners: Net 30 days (after 3+ successful orders)

We're flexible and can discuss terms based on your business needs.

We primarily quote and accept payments in USD (US Dollars). We can also accept:

• EUR (Euros)
• CNY (Chinese Yuan)
• GBP (British Pounds)

Exchange rates will be based on the day of payment.

Yes! We offer full customization services:

• Custom designs: Send your 3D models or concept drawings
• Custom colors: Choose from 50+ colors or create custom blends
• Custom sizes: Scale designs to your specifications
• Custom packaging: Branded boxes, inserts, and labels

Setup fees may apply for new designs. Contact us with your requirements.

Yes, we provide private label services:

• Custom logo printing: On products and packaging
• Branded packaging: Design your own boxes and labels
• Product inserts: Instructions, thank you cards, warranty cards
• White label: Unbranded products for your own branding

Minimum order for private label: 500 pieces per design.

We accept most common 3D file formats:

• Preferred: STL, OBJ, 3MF
• Also accepted: STEP, IGES, FBX
• For concept designs: Sketches, images, or detailed descriptions

Our design team can help convert your ideas into printable 3D models.

Our products meet international safety standards:

• CE: European safety certification
• FCC: US Federal Communications Commission (for electronic products)
• ASTM F963: US toy safety standard
• EN71: European toy safety standard
• RoHS: Restriction of Hazardous Substances

All products are made from child-safe, non-toxic materials.

We use premium quality materials:

• PLA (Polylactic Acid): Eco-friendly, biodegradable, food-safe grade available
• PETG: Durable, water-resistant, food-safe
• TPU: Flexible, rubber-like material for wearables
• ABS: High-strength, heat-resistant for functional parts

All materials are tested for safety and durability. Custom materials available upon request.

Yes, we stand behind our products:

• 100% quality inspection: Every product checked before shipment
• Defect replacement: Free replacement for manufacturing defects
• Quality photos: We can send photos before shipment for approval
• Third-party inspection: Welcome to arrange inspection before shipment

Customer satisfaction is our top priority.

We accept returns under the following conditions:

• Manufacturing defects: Full refund or replacement within 30 days
• Shipping damage: Document with photos, we'll file claim and replace
• Wrong items: We'll ship correct items at our expense
• Quality issues: Case-by-case evaluation, usually replacement

For non-defect returns, a restocking fee may apply. Contact us within 7 days of receiving your order.

We're here to help! Reach us through:

• Email: info@rayeetech.com (response within 24 hours)
• WhatsApp: +86-186-0223-7582 (quick responses)
• WeChat: 18602237582 or 21658049
• Phone: +86-186-0223-7582 (Mon-Sat, 9AM-6PM China time)

Our team speaks English and Chinese. We typically respond within 2-4 hours during business hours.